The panel heard from 167 individuals in seven cities, and received 420 unique online submissions (apart from people signing online petitions). I'm really pleased that the government is going to respond positively to the report."Įnvironmental Defence, among the first charities targeted by CRA in its political activity audit program, said it has spent about $500,000 in staff resources and legal fees defending itself over the last five years. "They've listened to the public, they've listened to the charitable sector. "It's what I was anticipating," he said from Toronto. Tim Gray, executive director of Environmental Defence, welcomed the report and suspension. The Canada Revenue Agency is suspending action on 12 political activity audits of charities.
"We believe it is time to break this cycle, and this is what we intend with the recommendations in this report." "Problems with the legislative framework and its administration have left the sector and its regulator stuck on a merry-go-round of consultation, clarification and concern for nearly four decades," says the report. Critics have argued the rules are unclear on definitions of what constitutes a political act. The proposed changes would eliminate current rules that restrict a charity's political activities to 10 per cent of their resources. The panel recommended that a charity's political activities, whether pressing for a change in government policy or buttonholing a politician, be judged on whether they further the group's charitable purpose. The panel report, based on wide consultations last fall, also said there was broad consensus in the charity sector that partisan activities - endorsing particular candidates or parties - should remain forbidden. The change would be "to explicitly allow charities to fully engage, without limitation, in non-partisan public policy dialogue and development, provided that it is subordinate to and furthers their charitable purposes." The CRA would also dramatically change its enforcement activities. It calls for changes to the Income Tax Act to delete any reference to "political activities" with regard to charities. The five-member panel, chaired by Marlene Deboisbriand on the board of Imagine Canada, says Canada's charity law and regulations are too restrictive and vague. Thursday's announcement lifts that threat, at least until the government responds to the panel recommendations. That left groups such as Environmental Defence and Canada Without Poverty, which were deemed too political by CRA, still under immediate threat of losing their charitable status. These features include quick replies, the ability to insert FAQs into agent responses, and issue sharing.Duration 5:22 Tim Gray, Director of Environmental Defence, says this is an important day, explains why charities need the ability to get involved in the political arena Specific features within Helpshift also allow you to act on a customer’s activity history better than you can with most customer service software. Audit logs reveals all actions that have been performed on a particular issue, so admins can, for example, see who has added tags to an issue. Helpshift’s “Audit Logs” feature is another aspect of activity logs. To track the activity of an issue, go to the Issue Detail page and click on “Show Activity.” You’ll then see an activity log showing all actions performed within that issue. The “Show Activity” button on the Helpshift Dashboard allows you track actions made to an issues, including such things as:
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This insight provides robust understanding into how to better optimize processes to manage customer cases. When using Helpshift, the activity log uncovers all the different touchpoints a customer encounters along their journey, with insight into how much time was spent at each touchpoint until issue resolution.
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Activity logs also offer up valuable information such as whether (and which) agents have incorrectly tagged or assigned issues, giving you full visibility into your tickets and agent activity.Īctivity logs lend themselves well to comprehensive case management, helping you to orchestrate a seamless, efficient service experience. They make it easy to track the details of issues and grant agents and organizations insight into how support is tracking and performing. In customer service in particular, activity logs are highly useful to optimizing the way agents perform. Why Do Activity Logs Matter to Customer Service?
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